Privacy Policy

1. Who We Are

Agntify is a product of Aramega, operated by ARAMEGA DIGITAL SOLUTIONS, Building 1, Chill Out Services Complex, Cairo, Egypt ("Aramega", "we", "our", or "us"). This Privacy Policy explains how we collect, use, share, and protect information when businesses use Agntify to run AI support agents, and when people chat with those agents on a website, WhatsApp, Messenger, or Instagram.

Businesses that use Agntify ("Customers") decide which conversations their agents handle. For information about the people who chat with a Customer's agent ("End Users"), the Customer is the controller and we process that information on the Customer's behalf. For Customer account information, we are the controller.

2. Information We Collect

From Customers:

• Account information: name, email address, company name, and account settings
• Content Customers upload: documents, FAQs, prompts, and agent configuration
• Billing information, processed by our payment provider Stripe (we do not store full card numbers)

From End Users who chat with an agent:

• Message content and timestamps
• Identifiers and display names that the Customer's website or app provides
• Ratings End Users give to answers

When a Customer connects a WhatsApp, Messenger, or Instagram account, we receive the following through Meta's APIs:

• Messages sent to that account, including their content, timestamps, and message IDs
• The sender's platform identifier: a WhatsApp phone number, a Page-scoped ID on Messenger, or an Instagram-scoped ID
• The sender's profile name, where the platform provides it
• Details of the connected business account: Page, Instagram account, or WhatsApp Business account and phone number IDs and names
• Access tokens that let us receive and reply to messages for that account. We store these tokens encrypted.

We also collect technical and usage data, such as log data, device and browser information, and feature usage, to operate and secure the service.

3. How We Use Information

• To generate and deliver the agent's replies, including sending replies back through WhatsApp, Messenger, or Instagram
• To show Customers their conversations, analytics, and unanswered questions
• To enforce usage limits, prevent abuse, and keep the service secure
• To process payments and send service, security, and billing messages
• To provide support and improve how the service works

We do not sell personal information. We do not use conversation content for advertising or to train AI models.

4. Data From Meta Platforms

We use information received from WhatsApp, Messenger, and Instagram only to provide the service to the Customer who connected that account, in line with the Meta Platform Terms and Developer Policies, the WhatsApp Business Messaging Policy, and the Messenger and Instagram Platform policies. In particular:

• We do not sell, license, or buy this data, and we do not share it with data brokers or ad networks
• We do not use it for advertising, profiling, or to make eligibility decisions about people
• We share it only with the service providers listed below, as needed to operate the service, and with the Customer who owns the connected account
• When a Customer disconnects an account, we stop receiving its messages and delete its access token

5. How We Share Information

We share information only with:

• The Customer whose agent the End User chatted with
• AI model providers (OpenAI and Anthropic), which process message content to generate replies under terms that do not allow them to train on it
• Meta Platforms, to deliver replies on WhatsApp, Messenger, and Instagram
• Infrastructure and hosting providers that store and run the service
• Stripe, for payment processing
• Authorities, where the law requires it or to protect rights, safety, and the security of the service

6. Data Retention

We keep Customer account data while the account is active. We keep conversations until the Customer deletes them or closes their account, or until we receive a valid deletion request. Access tokens for messaging channels are deleted as soon as the account is disconnected. After an account is closed, we delete or anonymize its data within 30 days, except where the law requires us to keep it longer.

7. How to Request Data Deletion

If you messaged a business on WhatsApp, Messenger, Instagram, or a website chat powered by Agntify: you can ask that business to delete your conversation, or email us at [email protected] with the subject "Data deletion request". Tell us which business you messaged, the channel you used, and your identifier on that channel (your WhatsApp phone number, or your Facebook or Instagram name). We will verify the request, delete your messages and identifiers, and confirm by email within 30 days.

If you are a Customer: you can delete agents, documents, and conversations from your dashboard at any time, or email us to close your account and delete its data.

If you connected a Facebook or Instagram account to Agntify: you can disconnect it from the agent's Channels tab, or remove Agntify under Facebook Settings > Apps and Websites. Either way, we stop receiving that account's data and delete its access token.

8. Security

We use encryption in transit (HTTPS). Access tokens and API keys are encrypted at rest. Data is separated between Customers, and access is restricted to personnel who need it. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

9. International Transfers

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for these transfers, such as standard contractual clauses.

10. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Object to or restrict certain processing
• Opt out of marketing communications
• Complain to your local data protection authority

If you are an End User, we may pass your request to the Customer you chatted with, because they control that data.

11. Children

Agntify is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with information, contact us and we will delete it.

12. Cookies

We use cookies and similar technologies to keep you signed in and to understand how the service is used. You can set your browser to refuse cookies, but parts of the service may not work without them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date. We will also notify Customers of material changes by email.

14. Contact Us

ARAMEGA DIGITAL SOLUTIONS, Building 1, Chill Out Services Complex, Cairo, Egypt. Email: [email protected]